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About Us

Currency Systems and Currency Systems Ebay - "The Cash Handling Specialists",

Making A Purchase

could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required.

We accept payment by credit card, debit card, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering credit or debit card details you can choose 'proforma invoice' and we will email you a 'pre-invoice'. Then, on receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual fashion and choose 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number and your payment details.

If you have made a mistake in your order and cannot correct it in the shopping cart contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

The vast majority of our products are held in stock. Where possible all orders received before 3pm will be sent out the same day via Interlink Express. If your order has been sent with Interlink Express and you have provided a mobile phone number when checking out, on the day of delivery you should receive an email and text message advising a 1 hour delivery window. Please note that this service is provided by our courier and not ourselves. We are currently unable to offer this service on larger or special order items such as shelving, card racks, slat wall panels or mannequins as due to their size they are often sent via other courier services. Regrettably, the delivery window alert is not available for remote and offshore areas of the UK. We cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1 hour window or not. Please remember that the 1 hour window is a 'best estimate' and not a guarantee by the courier firm. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our courier’s emails. We cannot be held responsible for any emails or text messages not being received.

If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. We or the delivery organisations we use cannot be held liable for any costs or inconveniences incurred through delays to a delivery caused by adverse weather conditions. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to long lead time custom print jobs or special order non-stock items).

IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver's delivery note when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for 'Unchecked' are treated as being received in good condition.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'proforma invoice' - your order will then be on our system and you can contact us directly with your credit card - either over the phone or in our showroom. We also accept payment by cheque or BACS - please contact us for details.

We take credit card fraud very seriously and reserve the right to issue our own further checks if our system detects an anomaly, these checks are in addition to the ones carried out by the card payment processors and are put in place to protect card holders.

A security check may be triggered for some of the following reasons:

Incomplete data given on the order.
Data not matched by credit card provider. (CVV code and address)
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered
No visual verification on mapping software.

Less than 1% of our orders are security checked, but please be aware that if your order is checked there may be a slight delay in processing it.

Privacy Policy

Currency Systems do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We only sell commercial equipment and therefore any order placed is classed as a "business to business" transaction. The commercial items ordered are sold based on them only being used in a trade, business or profession associated to you and not for personal use. These transactions are not covered by public consumer law, but by business law.

We offer all of our brand new products at the lowest possible price and when you place your order as a business we instantly incur costs and continue to do so throughout the order process, therefore to keep our prices as low as possible we have to recover these costs should you change your mind. Please contact us prior to purchasing if you have any questions about the suitability of the product for your business we will be happy to advise.

Can I cancel an order for a standard product that hasn't been dispatched yet?

Yes you can, but any refund given will be subject to a fixed administrative charge of £10 + vat. We incur bank card processing charges on the final inc vat invoice amount as soon as the order is placed which we can't claim back, so this charge covers the initial bank fees incurred and the bank refund fee charged to us and the administration for initially processing your order and the refund.

Can I cancel an order for a product that has been dispatched, but not yet received?

Yes you can, but we will have incurred courier charges to send and then re-route your order back to us, we will also have incurred card processing charges when you placed your order and again to process the refund none of these we are able to claim back. Once returned the machine will be classified as a catalogue return and offered at a lower selling price due to condition of the outer box.

Can I return an electronic item (such as a note counter) that develops a fault within the first 7 days?

Yes, you can. All of our electronic items are supplied with a 12 months return to base warranty, supported by the manufacturer after 7 days we deem you to have inspected accepted the goods.

If you think your item has developed a fault within the first 7 days please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty or simply down to customer operational error then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We won't charge you for the technician's time inspecting the machine.

*If items are returned with any parts missing we will refund less charges for the missing parts.

What if my machine develops a fault within 12 months?

All of our new electronic items are supplied with a 12 months return to base warranty, usually supported by the manufacturer.

If you think your item has developed a fault within the first 12 months of ownership please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We don't charge for looking at the machine.

What if my machine develops a fault after 12 months?

Although the machine will be out of warranty it may be repairable. To return an out of warranty item for inspection please use the 'Contact Us' section of our website.

Can I return a non-electronic item (such as UV bulbs, note detector pens or pos safes)?

No - unfortunately we are unable to accept returns on non-electronic items. We only sell new, unused and fresh stock items. Items like these that get returned are deemed unsuitable by us for re-sale.

What happens if I refuse the courier delivery or, realise I gave incorrect delivery information, after the order has been dispatched?

If you realise that incorrect delivery information was supplied after we have dispatched the goods or want to change the delivery address, please contact us as soon as possible, you will be given the option to have it re-delivered to a different address at the additional cost charged to us by the couriers.

If delivery is refused and the ordered machine is returned to us a refund will be issued less the cost incurred as per the "dispatched but not yet received section".

Please take our returns policy into account before ordering.

To return a machine please download the correct returns form from the choice below. Please note that we will not accept any machines back without original packaging and a valid and correctly completed returns form. Returns MUST have our prior approval. To initiate the returns procedure please use the contact us information on the website.

We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were when sent to you.

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